Information We Collect
We collect user information to deliver services, verify identity, and maintain platform security. This includes:
- Personal data: Full name, username, date of birth
- Contact details: Email address, billing address
- Transaction data: Date, amount, transaction ID (excluding card details)
- Technical data: IP address, device, browser, operating system
- Website usage data: Location, traffic, and login logs
- Marketing preferences and communication history
How Information Is Used
Collected information is used for:
- Account creation and identity verification
- Processing deposits and withdrawals
- Customer support and communication
- Security monitoring and fraud prevention
- Marketing communications (only if consent is given)
Data Sharing and Legal Disclosure
User data may be shared in specific cases:
- With law enforcement and AML agencies for legal investigations
- With service providers for data storage, security, and compliance
- As required by law or court orders
No data is sold or shared for unauthorized commercial purposes.
Data Security and Retention
We implement security protocols to protect your information:
- Encryption and secure servers for data storage
- Regular audits and access controls
- Data is deleted when no longer needed or required by law
Cookies and Tracking
We use cookies to maintain user experience and platform performance.
- Essential Cookies: Enable core functionality
- Performance Cookies: Track website usage to improve services
- Functionality Cookies: Store preferences for a personalized experience
- Targeting Cookies: Used for marketing and content sharing
You can manage or disable cookies in your browser settings. Doing so may impact site performance.
Your Rights Under GDPR
UK users have the right to:
- Access personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data in certain circumstances
- Object to processing for marketing purposes
- Request data portability to another service provider
Data Retention Periods
We retain personal data for specific periods based on legal requirements and business needs. Account information is kept for 7 years after account closure for regulatory compliance. Marketing data is deleted immediately upon unsubscribing.
Contact Information
For privacy-related questions or to exercise your rights, contact our Data Protection Officer through the customer support channels provided on our website. We will respond to all requests within 30 days as required by law.
Policy Updates
This privacy policy may be updated to reflect changes in our practices or legal requirements. Users will be notified of significant changes through email or platform notifications.